LogoBook a place

Company Information

Last updated: 6 November 2026

This page contains the legal information, statutory disclosures and trading terms that apply to this website and to the services we provide through it. It is written in plain English so that you can understand quickly who you are dealing with, what you may expect from us, and what we expect from you. It should be read together with our Privacy Policy, our Cookie Policy, our Terms and Conditions and our Payment and Refund Policy.

1. Identity of the Website Operator and Its Role

The website at this address is owned, operated and published by factrionix ("we", "us", "our"). factrionix is the operator of the site and, for the purposes of applicable data protection law in the United Kingdom, the data controller in respect of personal information collected through the site. A data controller is the organisation that decides why and how personal information is used.

We are a professional resource dedicated to studio production in motion. Our editorial and technical content covers studio equipment setup, dynamic camera operation, lighting and sound waves, and the design of smooth, high-quality workflows for television news and live shows. Our role is that of a publisher and provider of technical information, guidance, training material and related services; where we supply goods or paid services, we do so on the terms described below and in our Terms and Conditions.

Where the site offers any facility for you to submit material, request information or correspond with us, the operator responsible for that facility is factrionix, and the statutory company information set out in section 2 below applies to all of our dealings with you.

2. Company Details, Legal Form and Statutory Disclosures

We are required by United Kingdom law — in particular by the Companies Act 2006 and by the Company, Limited Liability Partnership and Business (Names and Trading Disclosures) Regulations 2015 — to make certain details about our business available to anyone who visits our website or deals with us. The same information is also required under the Electronic Commerce (EC Directive) Regulations 2002, which apply to commercial websites and online services in the United Kingdom.

Our statutory details are as follows:

  • Operator Name: factrionix
  • Legal Form: a private limited company incorporated in England and Wales
  • Company Registration Number: 12198744
  • Place of Registration: England and Wales
  • Registered Office: Fawley House, 2 Regatta Place, Marlow Road, Bourne End, Buckinghamshire SL8 5TD
  • Email: [email protected]
  • Telephone: +44 (0) 300 111 4123

The responsible representatives for the purposes of the statutory disclosures on this site are the directors of factrionix, who may be contacted through the email address shown above. Where we are registered for Value Added Tax, our VAT registration number is displayed on our invoices, order confirmations and receipts, together with the price of the goods or services inclusive of VAT where that is required.

We are not subject to a professional licensing or supervisory regime for the provision of studio production information, and no professional body authorises or regulates our editorial content. Where any part of our activity requires a licence, authorisation or permit — for example the use of radio transmission equipment — we hold the necessary licence and the relevant authority is identified in the documentation supplied with the equipment or service concerned.

We may also hold voluntary certifications, including environmental and social responsibility certifications, which are described on the relevant pages of this site together with the certifying body and the scope of the certification.

3. Registered Office, Contact Routes and Response Times

Our registered office is at Fawley House, 2 Regatta Place, Marlow Road, Bourne End, Buckinghamshire SL8 5TD. That is the address at which formal documents and legal notices may be served on the company. Correspondence that is not legally formal in nature may be sent to the same address, or by email to [email protected]. Our telephone number is +44 (0) 300 111 4123.

If you prefer, you can reach us through the contact form on our Contacts page. The form asks you for your own name, email address and message so that we can reply to you; the information you provide is used solely for that purpose and is handled in accordance with our Privacy Policy. We aim to respond to enquiries within five working days, although technical questions that require research may take longer.

For your own security, we do not accept notices of cancellation, complaints that require a formal record, or legal notices through social media channels or messaging applications. Please use the email address or postal address set out above, and keep a copy of what you send.

4. Purpose, Scope and Intended Audience of the Website

This website is a professional resource for people who work in, or are training to work in, studio production. Its scope includes the practical set-up and configuration of studio equipment, the operation of cameras in dynamic and moving-shot situations, the control of lighting, and the management of sound waves and audio levels. It also covers the workflow design that makes television news bulletins and live shows reliable: signal flow, talkback, timecode, synchronisation, playback and quality control.

The site is intended for a professional and semi-professional audience in the United Kingdom, including camera operators, lighting technicians, sound engineers, vision mixers, technical directors, producers and engineering managers. Our content assumes a reasonable level of technical understanding, and it is not written for children. The site is not directed at consumers under the age of 18, and we do not knowingly collect personal information from children.

Nothing on this site is a substitute for the manufacturer's instructions, the risk assessment for a particular production, or the judgement of a competent person on site. Where a topic involves electrical work, rigging, working at height or radio spectrum use, the applicable legislation and site rules take priority over any general guidance we publish.

5. Access to the Website and Acceptable Use

We provide access to this website free of charge. We do not guarantee that the site, or any part of it, will always be available or uninterrupted. Access may be suspended, withdrawn or restricted for maintenance, for security reasons, or where we consider that a user's conduct breaches these rules.

When using this site you agree to the following rules of acceptable use:

  • you will use the site only for lawful purposes and in a way that does not infringe the rights of, or restrict the use and enjoyment of, anyone else;
  • you will not attempt to gain unauthorised access to the site, its servers, or any connected system, or interfere with its normal operation;
  • you will not introduce viruses, trojans, worms, logic bombs or any other harmful material;
  • you will not use automated tools to scrape, harvest, copy or republish substantial parts of the site, or to extract data for training automated systems without our written permission;
  • you will not remove or obscure copyright, trade mark or other proprietary notices; and
  • you will not misrepresent your identity or your affiliation with any person or organisation.

If we consider that a breach has occurred, we may take reasonable action, including restricting access and, where appropriate, reporting the matter to the relevant authorities.

6. Intellectual Property, Trade Marks and Permitted Use of Content

All content on this site — including text, diagrams, illustrations, photographs, video material, checklists, downloadable documents, page layouts and code — is owned by factrionix or is used under licence, and is protected by copyright and by other intellectual property rights recognised in the United Kingdom.

You may view, download and print individual pages for your own internal, non-commercial professional use, and you may quote short extracts with a clear credit to this site. You may not otherwise reproduce, republish, distribute, sell, rent, adapt or create derivative works from our content, and you may not use our content in whole or in substantial part to build or populate another website, publication, product or training course, without our prior written consent.

Trade marks, product names and logos belonging to manufacturers and other third parties that appear on this site remain the property of their respective owners. Their appearance is for identification and descriptive purposes only and does not imply any endorsement of, or affiliation with, this site.

7. Accuracy, Availability and Limitations of Liability

We take reasonable care to ensure that the technical information we publish is accurate and up to date at the time of publication. Equipment, firmware and industry practice change frequently, however, and we cannot warrant that every statement remains accurate, complete or suitable for your particular circumstances.

To the fullest extent permitted by law, we exclude liability for any loss of profit, loss of business, loss of anticipated savings, loss of data, or any indirect or consequential loss arising out of your use of the site or reliance on its content. Where the law does not permit such exclusion, our liability is limited to the amount you have paid to us for the relevant service in the twelve months before the event giving rise to the claim.

Nothing in this legal notice excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded. If you are a consumer, you benefit from mandatory rights under the Consumer Rights Act 2015 and other consumer legislation, and nothing here affects those rights.

8. External Links and Third-Party Content

This site may refer to, or link to, websites and resources operated by third parties. Those links are provided for convenience and reference only. We do not control third-party sites and we are not responsible for their content, their availability, their security or their privacy practices. A link does not imply that we endorse the site or the goods and services offered on it.

Where third-party content such as specifications, images, embedded media or quotations appears on our pages, it is used for the purposes of technical illustration, commentary, criticism or review. If you believe that material on this site infringes your rights, please contact us at [email protected] with sufficient detail to identify the material and the right concerned, and we will investigate promptly.

9. Data Protection, Cookies and Related Policies

We process personal information in accordance with the United Kingdom General Data Protection Regulation, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003. Our full Privacy Policy explains what information we collect, why we collect it, the lawful bases we rely on, how long we keep it, who we share it with and the rights available to you, including the rights of access, rectification, erasure, restriction, objection and data portability, and the right to complain to the Information Commissioner's Office.

Our Cookie Policy explains the cookies and similar technologies used on this site, their purposes and how you can control them through our cookie banner and your browser settings. Where consent is required under the Privacy and Electronic Communications Regulations, we ask for it before non-essential cookies are set, and you can withdraw it at any time.

Our Terms and Conditions set out the contract between you and us when you use our services or buy from us, and our Payment and Refund Policy explains accepted payment methods, invoicing, cancellation, returns and refunds, including the statutory cancellation rights that apply to distance contracts under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

This page does not replace those documents; it should be read together with them. Where there is a conflict between this page and the Terms and Conditions, the Terms and Conditions prevail in relation to the supply of goods and services, and this page prevails in relation to the statutory company disclosures it contains.

10. Purchases, Pricing and Consumer Information

Where this site allows you to buy goods, services, training or subscriptions, the key information required by the Electronic Commerce (EC Directive) Regulations 2002 and by consumer legislation is given before you place your order: the main characteristics of the item, the total price including taxes, any delivery charges, the arrangements for payment, delivery and performance, and the existence of any right to cancel.

Our prices are stated in pounds sterling. Where VAT is payable it is included in the price shown to consumers unless we say otherwise, and we provide a VAT invoice where required. We take reasonable steps to ensure that prices and descriptions are correct, but if we discover an obvious error before your order is accepted we will contact you and give you the option to proceed at the corrected price or to cancel.

If you are a consumer in the United Kingdom you normally have fourteen days from delivery to cancel a distance contract, subject to the exceptions that apply to sealed audio or video recordings, bespoke or made-to-measure goods, and digital content supplied immediately with your consent. Details of how to cancel, how to return items and how refunds are made are set out in our Payment and Refund Policy and in the order confirmation we send you.

11. Applicable Law, Jurisdiction and Dispute Resolution

This legal notice, and any dispute or claim arising out of or in connection with it or with the use of this site, is governed by the law of England and Wales. Subject to the paragraph below, the courts of England and Wales have exclusive jurisdiction.

If you are a consumer resident in Scotland or Northern Ireland, you may bring proceedings in the courts of your own country, and nothing in this notice removes that right. Before starting formal proceedings we ask you to raise the matter with us first so that we have a proper opportunity to resolve it: please write to [email protected] with a clear description of the problem and the outcome you are seeking.

We are not obliged to participate in alternative dispute resolution before a consumer arbitration body, and we do not currently commit to doing so. Where a dispute concerns a contract concluded online, you may also seek advice from Citizens Advice or from a recognised consumer advisory service in your area.

12. Changes to This Legal Notice and Contact Route

We may update this legal notice from time to time to reflect changes in our business, in the law or in the way we operate the site. The version published on this page is the current version, and the date at the top of the page shows when it was last updated. Material changes will be signposted on the site for a reasonable period. Continued use of the site after an update means that you accept the updated notice.

If anything on this page is unclear, or if you need the information in another format, please contact us by email at [email protected], by telephone on +44 (0) 300 111 4123, or by post at Fawley House, 2 Regatta Place, Marlow Road, Bourne End, Buckinghamshire SL8 5TD. We will do our best to explain our position in plain language and, where appropriate, to point you to the document that answers your question.

13. Summary of Company Details

For convenience, the statutory details that appear in the footer of every page of this site are reproduced here in the same form: Operated by: factrionix | Company Registration Number: 12198744 | Place of Registration: England and Wales | Registered Office: Fawley House, 2 Regatta Place, Marlow Road, Bourne End, Buckinghamshire SL8 5TD | Email: [email protected] | Phone: +44 (0) 300 111 4123